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Return Policy

Return Policy

General Terms

All prices and specifications are subject to change without notice. Products are delivered and become the sole property of the purchaser upon delivery to the specified address.. Any discrepancy, including wrong items or missing items, should be reported to MixMenu Inc immediately after discovery . Because of the nature of the Internet, online ordering your purchase from MixMenu Inc acknowledges that you have read and agree to these terms and conditions. All restaurants, brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

MixMenu Inc Return Merchandise Authorization (RMA) Policy

  • All order changes or cancellations should be reported prior to delivery, before the the food/product is made and by phone on 617-779-8600. Email is not accepted.
  • Items may be returned for a replacement or a complete refund.
  • All returns may be subject to quality, tests by MixMenu Inc testing facility or by a third party authorized by MixMenu Inc.
  • Wrong order returns does not include returns for incompatibility.
  • MixMenu Inc reserves the right to replace wrong/dissatisfactory items or to issue a refund if MixMenu Inc sees more fit.
  • There will be no refund for delivery fees under any circumstances.
  • All products, unless otherwise stated, are covered by their respective manufacturer's warranties.
  • All returns require prior authorization and must be returned in the original packing. To request a Return Merchandise Authorization, call (617-779-8600), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (11:00 AM to 5:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

 

Limits and Exclusions

There are no expressed or implied warranties except as listed above. MixMenu Inc shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

Back-order Policy

If you order an out-of-stock , we will call/email you when we expect that product to be available. You will be among the first to receive the item. MixMenu Inc will not charge your credit card for back-ordered items until we deliver your order. No additional delivery charges will be added when your order ships. Products on back-order will be delivered by the specified time frame. If you would like to change your delivery address, please call 617-779-8600 or email to staff@mixmenu.com and we will change it for you.

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